Online Purchase Details: Thank you for choosing The Vintage Garden! Please know that in-store policies differ from online policies. Please read over the following details and ask any questions before making your purchase.
In-store Pick Up: If you are local and would like to pick your item(s) up in-store instead having it (them) shipped, please choose "LOCAL PICKUP" at checkout and you will not be charged for shipping. Please note, items may NOT available for pick up the same day, sorry! Depending on the item, it will typically be available for pick-up within 24 business hours after purchase, during store hours. **Custom signs, handstamped books, graphic tees and a variety of our other handmade items are made-to-order and have their own timeline as noted. Please watch your email/text for confirmation on when your item is ready for pick-up.
Shipping: Shipping is calculated by region at a flat rate based on your order total; rates can be found on our FAQ page. We ship USPS Mail which includes insurance. Items will leave our store within 3-5 business days. You will receive an email with tracking information as soon as your items ship.
ONLINE item return policy: Most décor items purchased online MAY be returned within 30 days of PURCHASE with the buyer paying the return shipping. Personalized items, seasonal items and sale items are NOT returnable. Due to the fast turnover of clothing, clothing may be only be returned within 10 days of purchase. Only the cost of the item will be refunded, shipping costs are non-refundable.
Online items must be paid for via credit/debit card. Unfortunately, we are not able to accept gift certificates or utilize reward points or text discounts as a form of payment for online purchases, sorry! We do our best to accurately describe each item, dimensions are approximate and may be within an inch of actual sizes. Generally greens and florals can be arranged smaller/larger. Colors may also look different in person, each device (computer/tablet/phone) has different color settings and may alter the color of the item.
Please note that we do our best to ensure online items are available for you when you place your order as we update inventory as items sell throughout the day. However, please know that being a small business, we have limited quantities of each item that are available on our sales floor as well as online, so there is a chance the item you purchased has sold in the store before we had the chance to adjust the inventory online. We will let you know and issue a refund within 24 hours if this is the case. Thank you for understanding and supporting our small business!