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FAQ

Do you ship?
Yes!!
 We are happy to ship a variety of our items from our Online Store! It is noted in the description whether items are available to ship or are for Local Pickup only-- unfortunately, due to shipping costs, we are only able to ship smaller items.
Also, with the significant rise in shipping costs, we have made the difficult decision to adjust our shipping prices by region as of November 2020-- please know that we are sincerely appreciative of your support and make ZERO money on shipping, in fact, nearly every time we lose money, but love the ability to spread the joy further in shipping items so we are happy to do so! 
Currently shipping prices are calculated by region as that is how USPS & UPS calculate pricing. 
As of November 2020 shipping is as follows based on order total: 
Wisconsin: $6 flat rate up to $50, $12 flat rate $51-$100, $16 flat rate $101 and over
Minnesota, Iowa, Illinois, Indiana & Michigan: $15 flat rate up to $50, $20 flat rate $51-$100, $25 flat rate $101 and over
The rest of the continental United States: $20 flat rate up to $50, $30 flat rate $51-$100, $40 flat rate $101 and over
*Please note that any shipping over-charge of $5 or more will be refunded to you-- again, we are not looking to make money on shipping, we are looking to simply charge what we are charged so that we can continue shipping to you!
Thank you again for your support of our small business, without you, there would be no us! 

Do you have a way we can join your mailing list?
Yes! We have a VIP Text Rewards Club -- earn one point for every dollar you spend on most purchases (some items have limits), and earn rewards as your points add up! We also will text you free gifts, birthday rewards, discounts and let you know when we have special events coming up! 
*To join simply text "VINGARD" to 578-277.
*Message and data rates may apply. Text STOP to cancel or HELP for help. Go to fivestars.com/terms for terms and privacy.
*Please note that since the rewards system is not linked to our website, please contact us to have your online purchase points applied to your account. Also note, that most rewards are only redeemable in-store.

How do we find you –aka- Directions?
If you are coming from the South (Oshkosh/Milwaukee), you can take Interstate 41 North to Appleton. You will take the College Avenue exit to the right towards Downtown Appleton. We are located approximately 3 miles from Hwy 41, directly on College Avenue between Oneida and Drew streets on your right at 119 East College Avenue.

If you are coming from the North (Green Bay), you can take Hwy 41 South toward Appleton. You will take the Hwy 441 exit, then the College Avenue exit to the right. We are located approximately two miles from Hwy 441 directly on College Avenue between Oneida and Drew streets on your left at 119 East College Avenue.

Full address: 119 East College Avenue, Appleton WI 54911

Do you accept consignment?
Sorry, we do not accept consignment!

What is your return policy?
We are happy to offer exchanges or returns on décor items with in-store credit only when returned item is accompanied by your sales receipt within 30 days of purchase. Clothing items can be exchanged within 10 days of purchase. Sorry, we do NOT accept returns on seasonal items, sale items or furniture over $50. Please take the time to measure and ensure you will love your purchased furniture before you decide.
Sorry, we do not offer cash/charge refunds.

What else can we do while we are in the Fox Cities?!
We LOVE calling the Fox Cities home… there are always a variety of events going on and the shopping is fabulous!! Please visit Downtown Appleton’s website for events Downtown and to check out the other unique, locally owned shoppes! Also visit the Fox Cities Convention & Visitor’s Bureau website for more going on around our area!

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