Shipping & Returns
Online Purchase Details:
Thank you for choosing The Vintage Garden! Please know that in-store policies differ from online policies. Please read over the following details and ask any questions before making your purchase. Thank you!
We do our best to accurately describe each item, dimensions are approximate and may be within a ¼ inch of actual sizes. Generally greens and florals can be arranged smaller/larger. Colors may also look different in person, each device (computer/tablet/phone) has different color settings and may alter the color of the item.
Please note that we do our best to ensure online items are available for you when you place your order as we update inventory as items sell throughout the day. However, please know that being a small business, we have limited quantities of each item so they are available on our sales floor as well as online, so there is a chance the item you purchased has sold in the store before we had the chance to pull it. We will let you know and issue a refund within 24 hours if this is the case. Thank you for understanding and supporting our small business dream!
Online items must be paid for via credit/debit card. Unfortunately, we are not able to accept gift certificates or utilize coupons/rewards as a form of payment for online purchases, sorry!
In-store Pick Up: If you are local and would like to pick your item(s) up in-store instead having it (them) shipped, please choose "LOCAL PICKUP" at checkout and you will not be charged for shipping. Please note, items may NOT available for pick up the same day, sorry! Depending on the item, it will typically be available for pick-up with in 24 business hours after purchase, during store hours. Custom signs and handmade books have their own timeline as noted. Please watch your email for confirmation on when your item is ready for pick-up.
Return/Exchange policy: We will gladly issue a full refund** in the original form of payment for décor items* and clothing items for up to 10 days from purchase/delivery with original receipt. From 11-30 days we are happy to issue in-store credit for décor items (clothing is not able to be returned or exchanged after 10 days).
*Sorry, no exchanges/returns on seasonal items, sale items or furniture over $50.
**Only the cost of the item will be refunded, shipping costs are non-refundable.
We ship USPS Mail which includes insurance. Items will leave our store within 3-5 business days, meaning you should receive your item(s) within 5-7 business days.
Thank you again, we look forward to serving you!